Refund policy
We hope you are pleased with your purchase.
Orders cannot be cancelled once placed. If you need assistance, please contact us immediately. We will do our best to help if your order has not yet been processed.
If you are not completely satisfied with your purchase, you may request a return through your customer account or by contacting us within 14 days of receiving your order, subject to the conditions set out below.
Eligibility for Returns
To be eligible for a return, items must:
- Be unused and in their original condition.
- Be returned in their original packaging where possible, ensuring the item is adequately protected during transit.
- Show no signs of wear, damage, or alteration.
We reserve the right to refuse returns that do not meet these conditions.
Please note that since our leather goods are crafted from natural materials, slight variations in texture, grain, and colour are inherent characteristics of the leather and are not considered manufacturing faults.
Personalised Items
Items that have been personalised with initials, names, or custom markings cannot be returned or refunded unless they arrive damaged or faulty.
Candles
Candles may be returned only if they are unused, unlit, and in their original condition.
For hygiene and safety reasons, we cannot accept returns of candles that have been lit or used unless they are faulty.
Faulty or Damaged Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, and no later than 14 days after delivery.
Please include your order number and photographs of the issue so we can assist you as quickly as possible.
Return Shipping
Customers are responsible for the cost of return shipping unless the item is faulty, damaged, or sent in error.
We recommend using a tracked service, as we cannot be responsible for items lost in transit.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to an error on our part.
Contact
If you have any questions regarding returns or refunds, please contact: